FAQ

General Questions

1. What is a CCTV system?

   A Closed-Circuit Television (CCTV) system is a surveillance technology that uses video cameras to transmit signals to a specific place, on a limited set of monitors. It is commonly used for security and surveillance in various settings such as homes, businesses, and public areas.

2. What are the components of a CCTV system?

   The system is made up of the cameras, the recorder and the monitor which can also be your home TV. The system is connected together by your evidence technician using high quality cat 5, 6 cables.

3. What are the benefits of installing a CCTV system?

   Keep an eye on your property, get evidence when required even if its only checking to see if a delivery was made! deterring crime through our active features.

Technical Specifications

1. What resolution and frame rate should I look for in a CCTV camera?

   We only offer High definition with a min resolution of four megapixel - HD is 1080P or Two megapixel . We programme our systems to record in real time at 15 frames per second giving you fluid high definition video.

2. What is the ideal storage capacity for CCTV footage?

   We recommend a minimum of one terabyte of storage per camera to give you enough storage capacity to cover holiday breaks of over two weeks.

3. Do the cameras have night vision capabilities?

   All the cameras we supply have the very latest night vision capabilities and even include full colour recording during hours of darkness.

4. What is the field of view of the cameras?

   Our cameras come with 2.8mm fixed lenses - The field of view of a 2.8mm CCTV lens refers to the area that the lens can capture. It is typically measured in degrees and can vary depending on the specific camera and lens setup. The field of view of a 2.8mm lens is generally wide, which makes it suitable for capturing a larger area within the camera's frame.

   Here are some general estimations of the field of view for a 2.8mm CCTV lens:

   • Horizontal Field of View: Approximately 92 degrees

   • Vertical Field of View: Approximately 48 degrees

5. Are the cameras weatherproof and suitable for outdoor use?

   All our cameras are suitable for the extreme weather conditions experienced in Ireland!

Installation and Maintenance

1. How long does a standard 2/ 4 camera installation take?

   Allow one day for the professional installation and handover / training on the system.

2. What are the maintenance requirements for the CCTV system?

   The systems cameras may need to be cleaned every year especially during spider system. It is also recommended that the recorder is serviced every two years, software updated and fans cleaned of any dust that has gathered over time.

3. Is there a warranty for the CCTV system, and what does it cover?

   We provide a no hassle two year warranty on everything installed and that means everything.

4. Are there any ongoing costs associated with the system, such as cloud storage fees?

   There are no ongoing fees for the systems we install. We have optional service agreements that can be entered into that covers outside of warranty call outs such as for camera cleaning etc.

Legal and Privacy Considerations

1. What are the legalities surrounding the use of CCTV on private property?

   Legalities of Using CCTV on Private Property in the Republic of Ireland

   In the Republic of Ireland, the use of CCTV on private property is subject to legal regulations and obligations, as outlined by the Data Protection Commission (DPC) 1. Here are the key legal aspects to consider:

   1. Coverage Limitations

      • Domestic CCTV systems should only capture images within the perimeter of the operator's own property, including the garden or driveway. Operating outside this scope may require compliance with data protection laws

   2. Compliance with Data Protection Law

      • Operators must have a lawful basis for operating the CCTV system, be transparent about its operation, keep personal data safe and for a limited period, and comply with access requests or requests for data erasure from affected individuals

   3. Consequences of Non-Compliance

      • Failure to comply with data protection laws may result in action by the DPC and expose the operator to claims for damages by affected neighbors or members of the public. In other EU jurisdictions, fines and directions to cease operating the CCTV system have been imposed for non-compliance .

   4. Privacy Considerations

      • The use of CCTV should not infringe on the privacy of others. The capturing of images outside the property’s perimeter may require compliance with data protection laws

   5. Legal Protection Act

      • The Data Protection Act 2018, contained in the General Data Protection Regulation, ensures fair and transparent use of CCTV cameras to prevent privacy infringement or harassment

   6. Responsibility

      • Users should take responsibility for securing their CCTV systems, particularly those operated via mobile phones, to prevent unauthorized access and potential data breaches

   In summary, the use of CCTV on private property in the Republic of Ireland is subject to legal obligations outlined by the Data Protection Commission, aiming to balance security needs with privacy rights and data protection laws. Our engineers can advise you on the final locations and views of your cctv systems.

2. Are there any privacy concerns I should be aware of when installing CCTV?

   When installing CCTV, it's important to be mindful of potential privacy concerns. Here are some key privacy considerations to be aware of:

   Privacy Concerns When Installing CCTV

   1. Surveillance Area

      • Be conscious of the areas that the CCTV system will cover. Ensure that the cameras are positioned to only monitor your own property and avoid capturing areas that are not within your property boundaries.

   2. Neighboring Properties

      • Take care to avoid capturing images of neighboring properties or public spaces, as this can infringe on the privacy of others. Position cameras to minimize unintentional monitoring of areas beyond your property.

   3. Data Protection Laws

      • Familiarize yourself with data protection laws and regulations in your area. Ensure that your use of CCTV complies with these laws, including obtaining consent where necessary and handling captured data responsibly.

   4. Notification

      • Consider displaying clear and visible signs to notify individuals that CCTV surveillance is in operation. This can help inform people of the presence of cameras and promote transparency.

   5. Data Security

      • Implement robust security measures to protect the footage captured by the CCTV system. This includes securing the system against unauthorized access and ensuring that the data is stored safely and for a limited duration.

   6. Access to Footage

      • Limit access to the recorded footage to authorized individuals. Ensure that only necessary personnel have the ability to view or retrieve the recorded data.

   7. Purpose Limitation

      • Use the CCTV system only for its intended purpose, such as security and monitoring. Avoid using the footage for unrelated purposes that could intrude on individuals' privacy.

   By being mindful of these privacy concerns and taking appropriate measures to address them, you can help ensure that the installation and use of CCTV on your property respects the privacy of others while meeting your security needs.

Integration and Remote Access

1. Can the CCTV system be integrated with other security systems?

   There are a number of integrations available with intercoms and intrusion detection systems.

2. Is it possible to access the CCTV footage remotely, and what are the requirements for doing so?

   Yes. We require broadband at the location of the network video recorder.

3. Does the system support mobile viewing?

   Yes it comes with mobile viewing on IOS and Android devices - check out our app links.

Customization and Expansion

1. Can the CCTV system be customised to fit specific needs?

   All our systems can be customised to suit whatever problem you are trying to solve.

2. Is it possible to expand the system in the future if needed?

   All our systems are fully expandable, add additional storage or cameras.

3. Are there options for adding additional cameras or upgrading existing ones?

   As technologies change there are options in the future to swap and improve any system we sell.

Cost and Budget

1. What is the total cost of the CCTV system, including installation?

   All our pricing is online, is transparent and includes installation.

2. Are there different pricing tiers available based on features and capabilities?

   Yes you can configure any system to suit your budget and features required.

3. What are the ongoing costs associated with maintaining the system?

   There should be no costs in the first two years after installation - we offer a simple 199 euro service agreement to cover all call outs, camera cleans

Support and Training

1. Is there customer support available for troubleshooting and assistance?

   Yes we operate a helpdesk from our offices just north of Dublin Airport.

2. Are there training materials or resources provided for using the CCTV system effectively?

   Yes we provide everything you require to get the most from your evidence.ie cctv system.